Delivery and Shipping Policy
Thank you for shopping with Destino (by WG CO GENERAL TRADING L.L.C). We are committed to providing a smooth and reliable delivery experience. Please read our Delivery & Shipping Policy carefully to understand how your orders will be processed and delivered.
Order Processing
All orders placed through www.destinoversion.com are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been processed.
Shipping & Delivery Time
We provide delivery across the United Arab Emirates and selected international locations.
Within UAE
Standard Delivery: 1–3 business days
Remote Areas: 3–5 business days
International Shipping
Delivery times vary depending on the destination country and courier availability.
Estimated delivery time: 5–12 business days
Please note: Delivery times are estimates and may vary due to customs, logistics delays, or unforeseen circumstances.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order weight.
Any additional customs, import duties, or fees for international shipments are the customer’s responsibility.
Delivery Attempts
Local couriers will attempt delivery to your provided address.
If delivery fails due to incorrect address, unavailability, or refusal to receive, redelivery fees may apply.
It is the customer’s responsibility to ensure accurate and complete delivery details.
Damaged or Missing Items
If your order arrives damaged, incomplete, or tampered with, please contact us within 24 hours of receiving your package. We may require:
Photos of the package and items
Order number
Additional details for verification
Our team will investigate the issue and provide the appropriate resolution.
Undeliverable Orders
Orders may be marked undeliverable due to:
Incorrect or incomplete address
Repeated failed delivery attempts
Refusal to accept the package
Customs restrictions or return by authorities (for international shipments)
In such cases, we may refund the product amount (excluding shipping fees) or reship the order at the customer’s expense.
Force Majeure / Exceptional Circumstances
We are not responsible for delays or failure to deliver caused by factors beyond our control, including natural disasters, strikes, courier disruptions, customs delays, or government actions.
Contact Us
For questions or concerns regarding your delivery or shipping status, please contact us at:
Email: info@destinoversion.com
Phone: +33 7 45 63 87 08
Address: Industrial area 18, Behind Al Maliha Street Shed No. 18, Shajrah, United Arab Emirates
